360learning - Solution Expert
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Requirements
• Good understanding and experience working with APIs, SSO configuration & troubleshooting • Solution-oriented, client-first mindset in everything you do • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
Responsibilities
• Become a Trello expert through our onboarding process • Understand our product offering through training • Master our platform and be able to support clients on basics requests through ticketing • Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously • Start to answer questions coming from your portfolio of clients • Support the Customer Success partner on functional and technical questions • Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting • Be able to pitch the value of the 360Learning platform • Develop repeatable and scalable processes to improve project quality and delivery • Support Strategic customers all along their contract from an expertise standpoint • Deliver Professional Services to our existing customers base • Onboard another Solution Expert • Contribute to our knowledge base to share best practices and lessons learned • Work with our partner ecosystem to strengthen the services proposed to our clients • Deliver platform audits to clients • Deliver professional services proposed in our Professional Service catalogue • ## The Skill Set • 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager) • Previous deployment experience of SaaS products, ideally HR related
Benefits
• Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 • Benefits/Perks: Comprehensive health insurance starting your first day of employment 🏥 RRSP contribution matching 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 • Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 We are a remote-first organization and promote flexible work hours 🏠 • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆 • ## The Interview Process • Phone Screen with our Talent Acquisition Manager • Discovery Meeting with a PS Team Leader • Case Study Meeting with a PS Team Leader and a Solution Expert • Clarification Meeting with our Sr VP of Professional Services • Culture Fit Meeting with an Executive • References / Offer ! • ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
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