BPM LLP - NetSuite Senior Support Consultant
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Requirements
• 4+ years of hands-on NetSuite experience, including support and implementation. • NetSuite certifications (ERP Consultant, Administrator, Financial User, SuiteAnalytics) strongly preferred. • Strong understanding of NetSuite modules and business processes (R2R, P2P, O2C, D2B). • Excellent problem-solving, communication, and client-facing skills. • Ability to work independently and manage multiple support cases simultaneously. • Bachelor’s degree in accounting, Finance, Information Systems, or related field. • Wondering if you should apply? • At BPM we are people who value people. We are progressive and purposeful. We are a firm with flexibility. Our shared entrepreneurial spirit drives us to see and do things differently. And our passion for people makes BPM a place where everyone feels welcome, valued, and part of something bigger. • **************
Responsibilities
• Serve as a NetSuite subject-matter expert across service-centric modules — including SuiteProjects (SRP), Advanced Revenue Management (ARM), SuiteBilling, Financials, and Fixed Assets. • Analyze, troubleshoot, and resolve functional and technical (with help of our developers) issues, often involving complex inter-module or integration dependencies. • Design and implement scalable, efficient NetSuite solutions tailored to evolving client requirements. • Act as the primary client liaison for ongoing support cases — ensuring clear communication, accountability, and timely resolution. • Able to conduct rapid environment assessments and facilitate client onboarding into Managed Services, ensuring smooth knowledge transition. • Create and maintain clear, comprehensive documentation for optimization, resolutions, and process improvements across all assigned managed services cases. • Identify and drive continuous improvement initiatives within client environments and the Managed Services framework. • Collaborate cross-functionally with functional, technical, and account leadership teams to deliver exceptional client experience.
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