ElevenLabs - AI Safety Policy & Operations
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Requirements
• You'll work within an established Safety organization, partnering with Safety Engineers, operations, and investigations while taking full ownership of your verticals. This means driving policy decisions end-to-end, architecting automation that multiplies the team's impact, and defining the safety frameworks our enterprise customers rely on. • We're looking for a generalist who thrives owning outcomes, not someone who only knows one slice of Trust & Safety. You should be comfortable with ambiguity, fluent in the regulatory landscape, and excited to use AI to make safety operations faster, broader, and more robust. • Broad experience across Trust & Safety: policy, operations, investigations, and content moderation, not just one specialty • Track record of owning and delivering safety outcomes end-to-end, ideally in fast-moving, engineering-first environments • Deep familiarity with the global AI regulatory landscape: EU AI Act, DSA, US state laws, and emerging frameworks • Technically conversant: comfortable with dashboards, SQL, and ML concepts, able to collaborate deeply with engineers, able to read automation in python. • Strong risk calibration: you know when to move fast, when to pause, and how to balance user safety with product velocity • Exceptional communicator who can translate complex safety considerations for engineers, product managers, executives, and external stakeholders • Audio or voice-specific Trust & Safety experience (voice cloning, synthetic media, audio deepfakes) • Experience in engineering-first organizations where safety shipped alongside product • Background designing safety frameworks for enterprise customers or API platforms • Familiarity with AI/ML pipelines and how to build guardrails into model deployment • This role is remote and can be executed globally. However, to facilitate working with the Safety team, we prefer candidates based in GMT to GMT+3 or UK. If you prefer, you can work from our offices in Dublin or London.
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • Design and evolve safety policies for audio AI, image/video AI and agentic safety. Aligned with ISO42001, EU AI Act, DSA, US state laws, and global regulatory developments • Build scalable, AI-powered systems and workflows that dramatically reduce response times and increase policy coverage • Partner with Safety Engineers to translate policy requirements into automated detection, moderation, and enforcement systems • Drive cross-functional safety integration with product, engineering, legal, and operations teams, ensuring safety is embedded into the development lifecycle, not bolted on after • Respond to safety policy escalations: partner closely with moderation and investigations teams to triage, investigate, and resolve complex incidents, ensuring decisive and transparent action when user or platform integrity is at risk
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Innovative culture: • Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. • Growth paths: • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Learning & development • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Annual company offsite: • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • Co-working • We're looking for someone to join our Safety team and own key outcomes across policy, automation, and enterprise guardrails. You'll design integrity policies aligned with global regulations, and shape how enterprises implement guardrails when building on our APIs. • You'll work within an established Safety organization, partnering with Safety Engineers, operations, and investigations while taking full ownership of your verticals. This means driving policy decisions end-to-end, architecting automation that multiplies the team's impact, and defining the safety frameworks our enterprise customers rely on. • We're looking for a generalist who thrives owning outcomes, not someone who only knows one slice of Trust & Safety. You should be comfortable with ambiguity, fluent in the regulatory landscape, and excited to use AI to make safety operations faster, broader, and more robust.
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