moonpig - Head of Partner Operations
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Responsibilities
• Operating Model & Performance• Own and improve the end-to-end partner operations model (onboarding → launch → support → compliance)• Strengthen processes, ownership and accountability across the function• Identify areas of inefficiency and improve how the operation runs day-to-day • Onboarding & Launch• Own the onboarding pipeline from contract signed through to launch• Improve launch speed and readiness while maintaining quality and control• Ensure integrations and partner setup are delivered effectively with Technology • Quality, Compliance & Governance• Raise and enforce partner standards across content, product and operations• Implement clear controls, governance and compliance processes• Manage non-compliance, ensuring issues are resolved and standards are maintained • Support & Partner Experience• Own the partner support model, including workflows, SLAs and escalation routes• Use insight to identify recurring issues and improve processes upstream • Process, Systems & Efficiency• Improve workflows and reduce manual effort where possible• Introduce automation and better use of systems to increase efficiency and control• Establish clear KPIs, reporting and management routines
Benefits
• We believe in empowering our team to do their best work. Enjoy: • 💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes. • 💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices. • 🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working. • 📈 Career Growth: Learning allowances, coaching, and development programs. • 🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days. • Want to see more? • Check out our Linked In pages below: • Red Letter Days • Our Ways of Working: • We trust our colleagues to do what’s right and offer flexibility to support a balance between work and life. At the same time, face-to-face office time is an important and expected part of working at Moonpig Group. We believe regular in-person working supports collaboration, alignment, and effective decision-making. Candidates will have regular and ongoing time working from the office as part of their role, which will be discussed during the recruitment process. • Moonpig Group's Commitment to Equality, Diversity, and Inclusivity: • At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us. • From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. • We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place. • We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. • If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
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