scan-com - Head of Radiology Services

• 2. Decommission legacy systems and enforce integration standards: Complete the migration away from legacy PACS workflows. Ensure every active radiology group is operating on a standardized, automated integration format. New imaging center onboarding should include connectivity standards by default, not as a retrofit. • 3. Build the team and operating cadence: Establish clear roles, performance expectations, and daily operating rhythm (huddles, KPI reviews, monthly business reviews). By month 6, the team should view you as a fair, outcome-focused leader they want to work for, and all teams should be running with clear SLAs and accountability. • 4. Reduce manual intervention rates through product and automation: Work with Product to deploy high-leverage automations (auto radiologist assignment, automated report QA, image matching infrastructure at additional sites). Deliver a measurable reduction in the percentage of studies requiring human intervention, with a clear roadmap to single-digit exception rates. • 5. Own stakeholder relationships and build trust: Build proactive communication channels with radiologists, referring providers, and imaging center partners. Reduce complaint escalations. Establish yourself as the operational point of contact that external partners trust for responsiveness and follow-through. • WHAT YOU MIGHT BRING TO THE TABLE: • You don't need to tick all the boxes to apply for this role. Whether it's your first leadership role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: • Operational DNA: You have experience running mission-critical processes in a scaling organization. You're comfortable with ambiguity, wear multiple hats, and have shipped improvements in high-pressure, resource-constrained environments • Process and workflow fluency: You understand business process flows, can map dependencies, and have designed solutions to eliminate redundancy and accelerate throughput. You think in terms of end-to-end systems, not individual tasks • AI and automation mindset: You're fluent in the mechanics of AI and automation (RPA, workflow tools, LLMs). You can evaluate tools, assess ROI, and work with Product to identify high-leverage automation opportunities. You view AI as a way to move humans from execution to judgment • Product-first thinking: You prioritize system improvements over hiring or ad-hoc fixes. When a bottleneck appears, your first instinct is: 'Can we build a product solution?', not 'Let's hire more people.' You're comfortable pushing back on requests that don't align with this principle. • Team leadership: You can inspire and manage small, high-leverage teams. You set clear goals, provide candid feedback, and create accountability without micromanagement. You attract top talent because people want to work for you • Healthcare/clinical literacy: Experience in healthcare operations, imaging, radiology workflows, or clinical operations is a plus but not required. What matters is your ability to learn quickly and ask sharp questions • Comfort with distributed operations: You've managed or coordinated teams across multiple locations or worked with BPO/offshore partners. You understand the unique challenges of remote operations and can drive accountability across distance • Data-driven decision-making: You live in dashboards, analytics tools, and metrics. You can translate data into insight and adjust plans based on what the data is telling you. You're skeptical of gut feeling and demand first-principles reasoning • Communication skills: You articulate complex operational trade-offs clearly to stakeholders at all levels. You can present to radiologists and external partners with confidence and listen to feedback without defensiveness • HOW WE WILL INTERVIEW YOU • We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability: • Introductory call/interview with our Senior Talent Partner. The call is via telephone and will last around 30 minutes • Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and operational needs • All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we're mindful of your time and try to keep it as simple as possible • Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.