Oddball - Customer Support Engineer
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Requirements
• Hands-on experience providing Tier 3 or full stack technical support in enterprise environments • Proficiency troubleshooting Java backend and React frontend applications • React • Experience working within AWS environments including monitoring tools such as CloudWatch and Splunk • CloudWatch • Splunk • Familiarity with PostgreSQL and ability to investigate data-related issues • Understanding of CI/CD pipelines and how deployments affect system behavior • CI/CD pipelines • Experience supporting federal systems or compliance-driven environments is a plus • Thrives in a remote, collaborative Agile environment and genuinely enjoys working closely with engineering and operations teams • Agile • Communicates clearly and openly, whether writing an incident report or walking a Tier 1 analyst through a resolution • Performs other related duties as assigned • Applicants must be authorized to work in the United States. In alignment with federal contract requirements, certain roles may also require U.S. citizenship and the ability to obtain and maintain a federal background investigation and/or a security clearance. • Education: • Bachelor's Degree
Responsibilities
• Own complex escalated support issues, diagnosing and resolving application and infrastructure problems across the full stack • Investigate and resolve issues within the AWS environment including Aurora PostgreSQL, CloudWatch, and Splunk • Aurora PostgreSQL • CloudWatch • Splunk • Collaborate with engineering teams to identify root causes and implement permanent fixes for recurring issues • Support system monitoring, alerting, and incident response to maintain availability and performance • Document technical findings, resolutions, and operational runbooks for the broader support team • Assist with release validation and post-deployment verification in coordination with engineering
Benefits
• Tech & Education Stipend • Comprehensive Benefits Package • Company Match 401(k) plan • Flexible PTO, Paid Holidays • At Oddball, it’s important each employee is compensated competitively and fairly. In alignment with state legal requirements. A range for the included position is listed below. Be advised, actual offer details are determined by job category, job location, and candidate skill level. • United States Wage Range: $75,000 - $110,000
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