SharkNinja - Regional Manager EMEA CX Support Operations
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Requirements
• 5+ years in CX Operations / Postpurchase operations / eCommerce operations / Logistics exception management. • Proven experience running daily operational routines and handling live escalations. • Strong analytical capability: turning operational/contact data into clear priorities and actions. • Track record delivering process improvement in a matrix environment. • Comfort working across multiple EMEA markets and nuances. • DTC or omnichannel retail experience. • Exposure to OMS/CRM and contact center tooling (no deep engineering required). • Experience working with payments (Klarna/PayPal/Braintree), refunds/returns, and carrier escalation paths. • Experience operating incident response / defect management cadence. • Our Culture • At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. • Our Outrageously Extraordinary mindset
Benefits
• We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. Together, we won’t just launch products—we’ll disrupt entire markets. • We empower your personal and professional growth • When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. • we’ll disrupt entire markets. • At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. • Learn more about us: Life At SharkNinja Outrageously Extraordinary • Outrageously Extraordinary • SharkNinja Candidate Privacy Notice • For candidates based in all regions, please refer to this Candidate Privacy Notice. • all regions • For candidates based in China, please refer to this Candidate Privacy Notice. • China • For candidates based in Vietnam, please refer to this Candidate Privacy Notice. • Vietnam • We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]
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