deliveroo - Operations Specialist - Grocery
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Requirements
• Multi-Site Leadership: Significant experience (3–4 years) in grocery, retail, or last-mile operations, with a proven track record of managing teams and multiple locations. • Analytical Rigour: Strong understanding of grocery metrics (B10s, IUNS, rejections) and the ability to interpret complex dashboards to drive operational changes. • Stakeholder Influence: Excellent communication skills with the ability to manage relationships with both on-ground store staff and senior central leadership. • Technical Proficiency: Proficient in using mobile/tablet applications and operational reporting tools to track live performance. • Mobility: A valid UAE driving licence and access to your own transport are essential for this field-based leadership role. • Experience in scaling new store launches or "dark store" operations in the Middle East. • Project management experience in a high-growth tech or e-commerce environment.
Responsibilities
• You’ll be joining the Grocery Field Operations team. Building on our core operational foundations, you will focus on managing multiple sites through a team of Senior Operations Associates, ensuring excellence in every order we fulfil. • Cluster & Team Leadership: Oversee multiple grocery sites, mentoring a team of associates and senior associates. You’ll conduct performance reviews and build team capability through structured field coaching. • Performance Optimisation: Analyse key KPIs like B10s (picking time), picking accuracy, and rejection rates. You'll identify performance gaps and implement data-driven action plans to bring sites back on track. • Operational Audits: Conduct regular store walkthroughs to ensure strict adherence to our Standard Operating Procedures (SOPs) and quality standards. • Stakeholder Management: Act as the primary point of contact for partner management teams, collaborating cross-functionally with Supply Chain and Central Ops to resolve escalations. • Strategic Reporting: Consolidate cluster-level insights for Weekly and Monthly Business Reviews (WBR/MBR), presenting performance data and strategic recommendations to Regional Managers.
Benefits
• At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day • Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment • Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role • Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture • Collaborative, values-driven teams that support how you work best. • We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here https://careers.deliveroo.co.uk/how-we-hire/. • OUR GLOBAL STRUCTURE • Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. • DIVERSITY, EQUITY AND INCLUSION • At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
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