moneyboxapp - Moneybox - Workplace Technology Analyst
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Requirements
• A driven, ambitious individual who’s looking to build their career at an exciting, very fast-growing company. • Has a genuine interest in technology and using it to help people work effectively • Naturally personable, great communicator who has a passion for their work and the people they work with • Knows how to have fun whilst maintaining a professional outlook • Experience with ticketing systems (Freshservice), Google Workspace, OneLogin and 1Password • Comfortable working across both Mac and Windows environments • Basic knowledge of iOS and Android devices • Ability to describe technical fixes in an easy-to-understand way • Logical thinker • Ability to work independently with minimal guidance • Experience with troubleshooting technical issues and keeping support tickets updated • Fluency in English
Responsibilities
• As a Workplace Tech Analyst, you'll be at the heart of our Workplace Tech team, ensuring our 450+ employees have the tools and tech support they need to succeed. Here’s a snapshot of how you’ll contribute: • Be the first point of contact for all tech-related queries, turning employee challenges into effective solutions. • Work closely with the wider team to escalate and resolve more complex issues, ensuring a smooth handover • Actively listen to understand issues thoroughly and translate them into clear, actionable technical resolutions. • Master our support tools to log, update, and resolve all issues efficiently, keeping our Service Level Agreements (SLAs) front and centre. • Contribute to and maintain our internal knowledge base by documenting solutions, creating 'how-to' guides, and sharing best practices to empower staff with self-service options. • Lend a hand with project work, providing support whenever extra resources are needed. • Help our new starters hit the ground running with smooth tech setups and ensure a seamless offboarding process for leavers. • Keep our meeting rooms in top shape with regular checks and proactive monitoring. • Perform essential hardware maintenance tasks, from keyboard and printer peripheral replacements to SSD swaps. • Maintain a well-organised and secure inventory of our laptops and other tech equipment.
Benefits
• Opportunity to join a fast-growing, award-winning and super ambitious company • Work with a friendly team of highly motivated individuals • Be in an environment where you are listened to and can actually have an impact • Thriving, collaborative, and inclusive company culture • Mission + Functional team socials every 8 weeks • Company pension scheme • Company bonus scheme • Hybrid working environment • Personal Annual Learning and Development budget • Private Medical Insurance • Health Cash Plan (cashback on visits to the dentist & opticians etc.) • Cycle to work scheme • Wellhub subscription to a variety of gyms and wellbeing apps • Enhanced parental pay & leave • 25 days holiday + bank holidays with additional days added with length of service. • This is a hybrid role. Our office is in London, by the Oxo Tower
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