Delinea - Technical Support Engineer III
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Requirements
• This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction. • This position reports directly to the Technical Support team manager and will be remote in the UK with a preference for Belfast Metro. • At least 3-4 years of proven relevant professional experience as a technical support engineer • In depth knowledge and experience with at least some of the following: • Cybersecurity products and solutions • IT and System administration (minimum of 5 years) • Networking and data transport and encryption • Cloud infrastructure, Machine, network and services virtualization • Security concepts and methodologies • Relational databases and SQL language proficiency • PowerShell, Bash or other OS scripting languages • Ability to work on-call hours as assigned. • Troubleshooting and problem deconstruction • Strong written and verbal English communication skills • Ability to work diverse, international, customer and team environments • Able to communicate technical concepts at a professional level in multiple languages • Trustworthy, self-motivated, and reliable • Accountability, transparency, and ownership • Desire to work in a dynamic and challenging environment • Organized and methodological with great attention to detail • We'd Love To See: • Proficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish • Prior or current security clearance
Responsibilities
• Provide post-sale technical support to customers and partners • Assess and document reported customer issues • Formulate and communicate resolution plans • Gather necessary information and resources • Investigate and reproduce case scenarios • Provide clear customer responses and document corrective actions • Develop knowledge base articles and pre-written responses • Provide consultation and mentoring to technical support engineers
Benefits
• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. • We invest in people who are smart, self-motivated, and collaborative. • What we offer in return is meaningful work, a culture of innovation and great career progression. • At Delinea, our core values are STRONG and guide our behaviors and success: • Spirited - We bring energy and passion to everything we do • Trust - We act with integrity and deliver on our commitments • Respect - We listen, value different perspectives, and work as one team • Ownership - We take initiative and follow through • Nimble - We adapt quickly in a fast-changing environment • Global - We embrace diverse people and ideas to drive better outcomes • We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. • We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
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