MQ Referrals Only - Production Support Engineer II
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Requirements
• 3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders • Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision • Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc) • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) • Comfortable working within a Linux environment • Intermediate SQL knowledge (relational database experience preferred) • Scriptwriting - Python, Ruby, Shell, etc • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamics, Sumo Logic, Grafana, Datadog, and New Relic • Nice-To-Haves • Experience in payments and/or accounting systems. • Experience working at a high-growth company. • Your Manager • Recruiter For This Role • Typical Process • Typical Process • Application Submission • Recruiter phone call • Hiring manager video call • Virtual “Onsite” consisting of 4-5, 45 min calls
Benefits
• Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States: • National: A baseline tier that applies to most of the geographic territory of the United States. • National • Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA • Premium • Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City. • Premium Plus • Visit this page or consult with a Recruiter to determine which tier would be applicable to you. • When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range in USD for this position is: • National: 72,000 - 90,000 • Premium: 77,900 - 97,400 • Premium Plus: 84,700 - 105,900 • We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company. • Along with monetary compensation, Marqeta offers • Multiple health insurance options • Flexible time off – take what you need • Retirement savings program with company contribution and after tax contributions • Equity in a publicly-traded company and an Employee Stock Purchase Program • Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave • Free therapy sessions, financial and professional coaching, and legal advice • Monthly stipend to support our remote work model • Annual “development dollars” to support our people growth and development • Through Flex First, the freedom to live and work wherever you and your family thrive
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