Level Access - Director, Marketing Operations

• Operational Leadership & Results Execution • Own the marketing technology ecosystem—including CRM, automation, attribution, and analytics platforms—to deliver large‑scale, aligned business outcomes. • Track key performance metrics at the program and departmental level, adjusting strategies and resource allocation to stay aligned with enterprise goals. • Demonstrate effectiveness and efficiency across the function by building scalable, predictable, and measurable operational frameworks. • Define, standardize, and enforce data governance, reporting integrity, and measurement methodologies that enable accurate insights and support strategic decision‑making. • Process, Systems & Technology Optimization • Design and implement scalable processes for campaign execution, lead management, scoring, routing, and attribution. • Establish change‑management frameworks and workflow standards that improve operational performance and speed to market. • Champion technology adoption across the GTM organization to drive customer‑centric strategies and improved ROI. • Team Leadership, Development & Talent Strategy • Build, mentor, and develop a high‑performing team with a strong leadership bench. • Demonstrate accountability for the growth, readiness, and succession of Senior Managers and their teams. • Create systems for continuous feedback, skill development, and cross‑functional career mobility. • Model a learning‑oriented culture that elevates the capabilities of the broader GTM organization. • Executive‑Level Communication & Influence • Communicate strategies, insights, and complex operational decisions in ways that inspire alignment across executives, peers, and team members. • Translate data‑heavy, cross‑functional initiatives into clear narratives and calls to action. • Deliver crisp, executive‑ready reporting on marketing performance, ROI, and strategic impact. • Enterprise Decision Making & Governance • Make high‑impact decisions that shape marketing strategy, operational design, and enterprise value. • Assess risks, dependencies, and trade‑offs across interconnected systems, balancing competing stakeholder needs. • Develop the structures, guidelines, and governance frameworks that empower better decision‑making across the marketing and GTM teams. • Cross‑Functional Collaboration & Alignment • Work closely with Sales, Finance, Product, Revenue Operations, and Customer Success to drive unified GTM execution. • Lead and contribute to enterprise-wide initiatives that require coordination, trust, and shared accountability. • Resolve cross-functional challenges by focusing on shared outcomes, aligning on data, and facilitating productive dialogue between departments. • Alignment to CMO Expectations • Drive growth and ROI through data‑driven, customer‑centric strategies. • Enable organizational agility in a fast‑changing environment. • Champion technology adoption and analytics to inform better decisions. • Foster collaboration across the enterprise to unify GTM execution. • Demonstrate measurable impact on revenue, retention, and customer experience.