Keeper Security - B2B Customer Support Representative
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Requirements
• 1+ years of experience in a technical support role • Experience with Google Docs and MS-office tools • Excellent communication and presentation skills, both written and verbal • Ability to work independently and as part of a team in a fast-paced, high-growth environment • Proven history of maintaining a high level of professionalism with customers • Preferred • Bachelor's degree • Salesforce experience • ServiceNow experience • Technical proficiency with smartphones, tablets and computers
Responsibilities
• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies • Know when to escalate more in-depth issues to the Tier 2 team • Provide excellent B2B customer service and top notch support • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them
Benefits
• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses
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