trustly - Senior Account Manager
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Requirements
• Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services • Proven track record of managing and growing enterprise or strategic accounts • Strong commercial acumen with experience in revenue growth and contract negotiations • Excellent stakeholder management skills, with the ability to influence at senior levels • Domain Knowledge • Good understanding of payments, open banking, or A2A ecosystems • Experience working with Gaming and/or Financial Services clients is highly desirable • Familiarity with UK market dynamics and regulatory environment is a plus • Personal Attributes • Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal • Very good communicator and have the ability to explain complex topics in a clear and understandable way • Humble with a strong business acumen • Take great pride in your work and strive for excellence with drive • Ownership mentality and accountability • Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions • Our Fantastic Benefits (varies by location) • 🌴 20 to 30 days of holiday to support a healthy work-life balance • 🥳 Monthly team outing allowance to enjoy social events with your colleagues • 👶 Parental leave top-up additional support for new parents • ☕ On-site perks to make your workday smoother • 💚 Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best • PLUS additional benefits designed to enhance your work-life experience!
Responsibilities
• Account Management & Relationship Leadership • Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients • Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction • Build trusted advisor relationships with key stakeholders, including C-level executives • Revenue Growth & Commercial Ownership • Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases) • Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy • Negotiate commercial agreements and renewals to maximize long-term value • Client Success & Strategic Support • Drive adoption of Trustly products and features to increase client performance and ROI • Monitor account performance, providing insights and recommendations based on data and market trends • Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs • Market Expertise & Thought Leadership • Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments • Provide strategic input to clients on industry trends and innovation opportunities • Represent Trustly at industry events • If your skills and experience align with this role, we’d love to hear from you! Apply now and submit your CV in English.
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