Cortex - Senior Professional Services Engineer - UK

• Customer Engagement & Delivery • Deliver Cortex Onboarding & Implementation packages (multiple predefined tiers), including a series of pre-defined enablement workshops, as well as custom engagements • pre-defined enablement workshops • Own Professional Services engagements from kickoff through delivery and handover - Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback through Zendesk and direct customer interactions. • main technical point of contact • Lead technical discovery sessions to understand customer tooling, workflows, and engineering operating models • Lead technical discovery sessions • Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions • trusted, consultative advisor • Technical Implementation • Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain (e.g. reporting, workflows, CI/CD, SCM, cloud providers, observability, incident management, security tools, catalogs, custom APIs) • Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership, domains) • data modeling strategies • Create and communicate architecture diagrams for Cortex setups and ingestion pipelines • architecture diagrams • Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo) • data ingestion automation, ownership, reporting • Content & Enablement • Create customer-facing learning guides, walkthroughs, and best-practice documentation • Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership) • Contribute internal content on advanced technical use cases and implementation patterns • Support the creation of learning videos, demos, and Professional Services playbooks