SmithRx - Accounts Receivable Analyst

• Proactively manage the company's collection efforts in an ever changing, multi-party environment to ensure timely collection of invoices. This includes navigating a complex interplay between our customers, insurance brokers, third-party administrators (TPA), captive insurance companies, and pharmacy consultants. This requires excellent communication and relationship management skills. • Cultivate strong relationships with a high-volume portfolio of internal and external customers, serving as the primary point of contact for billing and receivable inquiries • Manage and prioritize multiple customer, TPA, broker, consultant, captive and other related party demands, exercising business judgement to resolve billing discrepancies, questions and delinquent payers. • Investigate and perform detailed analysis in order to identify the root cause of billing or payment issues, collaborating cross-functionally to implement meaningful solutions. • Manage and create reporting to internal stakeholders of collection efforts and delinquent accounts, including Days Sales Outstanding, Average Days to Collect, and other strategic actions taken to collect delinquent accounts. • Exercise good business judgement discretion in managing escalated or at-risk accounts, independently determining the appropriate course of action which may include negotiating payment plans, settlement or recommending the suspension/cancellation of services. • Train and mentor accounts receivable staff. • Document and maintain internal control procedures related to invoicing and collection efforts. Develop and maintain evidence supporting such controls are executing as designed. • With in depth knowledge of the customer portfolio, assist in developing the allowance for doubtful accounts in accordance with Accounting Standards Codification (ASC) number 326 - Financial Instruments: Credit Losses. • Serve as a key partner during financial audits, providing in-depth analysis and explanation for account statuses, transaction histories and resolution paths. • Develop and maintain documentation for Accounts Receivable procedures and actively participate in process improvement initiatives. • Analyze cash application procedures and customer payment trends to identify opportunities for recommended process improvements to optimize cash flow. • Prepare and present analysis on high-risk accounts to leadership, providing recommendations for mitigating financial loss while preserving the customer relationship. • 4+ years of proven experience in a high volume multi-party accounts receivable role. • Associate’s degree or equivalent professional experience in Accounting or Business Administration • Proven experience in Invoicing, Collections, Cash Applications, Accounting Reconciliations and Internal Control Documentation (ie, Securities and Exchange Commission SOX Framework) • Demonstrated ability to negotiate and resolve conflict with external customers, and their related parties, while maintaining a positive and professional relationship • Proven ability to work independently, manage competing demands and make excellent business judgement in a fast-paced environment • Strong analytical and problem-solving skills with a proven track record of investigating complex issues and implementing solutions • Outstanding communication and interpersonal skills with a customer-first orientation • Expert understanding of accounts receivable and solid understanding of accounting policy • Highly skilled in MS Office Suite (Experience with Intacct or other ERP is a plus) • What SmithRx Offers You: • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • Paid Company Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities