Apollo.io - Senior Revenue Operations Manager, Customer Operations

• Develop a Digital Customer Success program to engage with every customer at scale • Implement an actionable customer health score to reduce churn and improve NDR • Standardize customer metrics, create and manage corporate reporting assets • Optimize systems integrity, data quality, and operational processes with Revenue Operations cross-functional teams • Partner with GTM cross-functional partners to exceed corporate KPIs and OKRs • Qualifications and Experience required to apply for this role • 5+ years working in a Customer Operations or related Revenue Operations role • 3+ years experience working with executive level stakeholders • Proficient technical skills: Salesforce, Looker, SQL, Excel • Strong track record of building teams from the ground up; experienced with Digital / Customer Success, Account Management leaders • Product-led company experience • Early-stage, high-growth company experience • The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonus target and annual base salary for the role. This salary range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role who are not located in the US may request the annual salary range for their location during the interview process. • Additional benefits for this role may include: equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits. • Tier 1 Pay Range (San Francisco, New York City, Seattle) • $188,000 - $235,000 USD • Tier 2 Pay Range (All other US Locations) • $163,000 - $204,000 USD • We are AI Native • Apollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. • all for one • bold ideas and courageous action • If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. • Learn more here!