Delinea - Senior Customer Success Manager
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Requirements
• · BA/BS preferred or equivalent experience • · 4+ years of experience in a similar role as a Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer • · Knowledgeable in privilege access management and cybersecurity best practices • · Experience with other Privilege Access Service solutions such as CyberArk, BeyondTrust, Thycotic, etc. is a big plus • · Comfortable interfacing directly with complex, multi-divisional, multi-geographical clients, preferably at the director level • · Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution • · Competency with Salesforce and Customer Success Management platforms • · Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment • · Excellent verbal and written communication skills
Responsibilities
• · Be the client advocate and product specialist for assigned customers • · Develop and implement scalable methods for communicating best practices to customers • · Identify at-risk accounts, and take appropriate action and/or escalate as needed • · Deliver remote services to new and existing customers including: software installation and configuration, onboarding, and training • · Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers • · Regularly monitor customer health, and communicate results with regional sales team, support and renewals team • · Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders • · Work closely with renewals teams to drive renewals and with sales teams to drive expansions • · Review client requests with technical support, product management and regional sales team and escalate as necessary • · Schedule and conduct regular reviews with customers and communicate results • · Develop, prepare, and nurture customers for advocacy • · Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, webinars, etc.
Benefits
• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities. • We invest in people who are smart, self-motivated, and collaborative. • What we offer in return is meaningful work, a culture of innovation and great career progression. • At Delinea, our core values are STRONG and guide our behaviors and success: • Spirited - We bring energy and passion to everything we do • Trust - We act with integrity and deliver on our commitments • Respect - We listen, value different perspectives, and work as one team • Ownership - We take initiative and follow through • Nimble - We adapt quickly in a fast-changing environment • Global - We embrace diverse people and ideas to drive better outcomes • We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. • We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
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