InStride Health - Senior Manager of Coaching Operations & Academy
Responsibilities
• Operational Workflow Design & Execution • Partner with the Senior Director and Senior Manager of Coaching Services to translate departmental priorities and team needs into structured, streamlined workflows that eliminate administrative friction and improve overall care delivery efficiency. • Support the development and maintenance of coaching resources and tools ensuring consistent and effective platform usage across all coaching cohorts. • Address workflow pain points surfaced by the Coaching team, implementing effective solutions that support quality care delivery. • Supervise and develop an operational lead, providing clear direction, performance oversight, and professional growth support. • Coach Training Academy & Capability Development • Oversee the department-wide Coach Training Academy and onboarding pipeline, ensuring new hires achieve readiness benchmarks and successfully transition to independent practice. • Develop and evolve learning pathways, advanced skill tracks, and leadership development frameworks that support coach and manager growth. • Identify skill gaps, emerging training needs, and performance trends across teams to inform improvements to scalable training programs, resources, and continuous learning initiatives. • Between hiring cohorts, sustain Academy capacity through continuous upskilling, refresher and remediation training, curriculum and rubric refinement, and coach-to-manager development pathways. • Data Tools & Performance Analytics • Develop and maintain data tools and dashboards that help Coach Managers easily track, interpret, and act on team performance trends. • Review chart audit, engagement, and workflow metrics to identify operational and system issues, and track the impact of process changes over time. • Provide accurate operational data inputs to inform long-term workforce planning, capacity forecasting, and team alignment decisions. • Product Integration & Change Leadership • Partner with Product and Technology to identify and prioritize AI, automation, and data visualization tools that directly reduce coach administrative burdens like chart auditing and documentation. • Translate complex product and technical changes into clear, actionable workflow instructions for coaching teams, serving as a primary change management resource.
Benefits
• Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more) • Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment • Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care • Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem • Fully virtual: work from the comfort of your home with periodic in-person retreats • Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB) • We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health: • Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted. • Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency. • We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary. • Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly ([email protected]) to verify its authenticity.
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