Abby Care - Family Care Associate

• 3+ years of experience in one or more of the following: • Customer Success • Patient Navigation • Care Coordination • Case Management • Member Services • Healthcare Operations • Family Advocacy • Experience managing ongoing client, patient, member, or customer relationships • Experience handling escalations and difficult conversations • Strong organizational and prioritization skills • Ability to manage multiple competing priorities simultaneously • Excellent verbal and written communication skills • Comfortable learning and using multiple technology platforms • Demonstrated ability to work independently and take ownership • Experience supporting patients, caregivers, or families • Startup or high-growth company experience • Experience creating or improving processes • Experience building SOPs, workflows, or documentation • Experience working cross-functionally across multiple departments • What Makes Someone Successful in this Role? • Successful Family Care Associates are: • Relationship-focused • Empathetic but accountable • Highly organized • Resilient under pressure • Adaptable to change • Comfortable with ambiguity • Strong problem solvers • Proactive and self-directed • Able to balance urgency with quality • Candidates who typically excel are: • Customer Success Managers • Patient Navigators • Care Coordinators • Family Advocates • Healthcare Operations Specialists • Program Managers • Our Values • Our Values • Families FirstRedefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” • Families First • Urgency with PrecisionMillions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. • Urgency with Precision • Relentlessly ResourcefulAs an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. • Relentlessly Resourceful • Purpose with PositivityWe take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. • Purpose with Positivity • Driven to Redefine What’s PossibleWe are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. • Driven to Redefine What’s Possible