TTEC Digital - CCaaS Architect - Bilingual French & English

• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers • Design, develop and implement AI self-service applications with Google CCAI • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects • Collaborate with project team members to provide input to conversation design specifications • Integrate to backend systems using web services, databases, and reporting • Perform Unit Testing of developed code • Assist with System and Functional Testing • Multi-lingual; fluent English and French verbal/written communication • 8+ years of contact center architect experience overall • 4+ years of experience with AI solutions • Knowledge of Google Cloud Platform Services • Cloud Run, Cloud Run Functions • Ability to support multiple projects at the same time • Experience in managing large multi-site contact center implementations • Experience managing and guiding developers or interest in doing so • Experience in writing Solution Document Designs/specifications for Contact Center solutions • Experience supporting quality assurance and user acceptance testing • Experience with contact center reporting • Must be able to work independently, be organized, self-motivated, and have attention to detail • Excellent communication skills, both written and verbal • Candidate must have a 4-year bachelor’s degree