jellyfishcareers - Director of Operations Engineering
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Requirements
• 8+ years in Operations or Systems Engineering, with at least 3-5 years in a leadership capacity • Deep knowledge in the Salesforce ecosystem (Sales Cloud, Service Cloud, and Revenue Cloud or CPQ) • Strong experience configuring and integrating project management tools (e.g. Jira, Wrike, Monday, Certinia) • Familiarity designing flows into ERP systems (e.g. Netsuite, Sage X3) • Proven experience with middleware and iPaaS tools (e.g., MuleSoft, Workato, or Make) to connect disparate data sources. • The ability to translate complex technical hurdles into clear business outcomes across multi-platform brief-to-bank touch points • A passion for data integrity and a track record of building systems where data is easily visualised in tools like Tableau, PowerBI, or Data Studio. • Take ownership of how initiatives are executed, ensuring solutions are not only delivered, but drive measurable improvements in system performance, data quality, and operational efficiency • Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.
Responsibilities
• Strategic Partnership: Collaborate directly with the CEO and executive leadership to align the technology roadmap with long-term business goals. • Salesforce Ecosystem Ownership: Lead the architectural strategy for Salesforce, ensuring it supports complex workflows, robust reporting, and scalable growth. • Data Democratisation: Design and implement integrations that break down data silos, ensuring "one version of the truth" is accessible to stakeholders across the business. • Operational Maturity: Move the organisation from reactive troubleshooting to a proactive, automated, and mature engineering environment. • Cross-Functional Leadership: Work hand-in-hand with the Operations team to identify friction points and deploy technical solutions that enhance team productivity. • Vendor & Integration Management: Oversee the selection and maintenance of third-party tools (ERP, BI, Marketing Automation) and their integration with our core systems.
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