mashgin - Remote Technical Support

Remote - Europe *7mo ago

Remote NA Technical Support Specialist Remote Assistant Customer Relations Documentation Reporting Later Quality Assurance

Requirements

• Bachelor’s Degree (or equivalent experience) • Self-starter who is comfortable getting the job done without much assistance. • Relentlessly resourceful, always thinking outside the box to solve complex problems. • Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components. • Ability to lift 50 pounds or more.

Responsibilities

• Diagnosing and troubleshooting technical issues remotely • Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment • Responding to customer escalations and inquiries related to Mashgin's hardware and software • Maintaining a subject-matter expert level of knowledge of deployment systems and software • Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues • Reviewing and resolving issues by utilizing support documents • Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members • Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

Benefits

• An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries • Excellent health, dental and vision insurance for you and your dependents • Flexible PTO policy • Competitive salary in a small, rapidly scaling company