Intercom - Senior Data Scientist
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Requirements
• 5 + years experience working with data to solve problems and drive evidence-based decisions • Strong SQL skills and solid grounding in statistics • Experience working closely with product teams • Proven track record of delivering actionable insights that drive measurable impact with minimal supervision • Strong product intuition, business acumen and ability to connect analysis to strategy • Excellent communication skills (technical and non-technical), with a focus on driving decisions and outcomes • Strong ownership, curiosity and growth mindset • Experience with a scientific computing language (e.g. Python) • And increasingly important: • Ability to effectively use AI tools (e.g. Claude Code, Cursor) to accelerate and improve your work • A mindset of automation and leverage - looking for ways to scale your impact beyond one-off analyses • Comfort working in ambiguous, fast-evolving environments where tools and workflows are rapidly changing • Experience with data modeling and ETL pipelines (esp dbt) • Experience building internal tools, data products or self-serve analytics capabilities • Experience leveraging AI across the data workflow - from ideation and coding to analysis and communication
Responsibilities
• Use AI-assisted tools (e.g. Claude Code, Cursor) to accelerate analysis, coding and insight generation • Build scalable data products (dashboards, models, internal tools) that enable stakeholders to self-serve insights • Help teams interact more directly with data (e.g. through better abstractions, semantic layers, or AI-powered interfaces) • Raise the bar for how AI is used within RAD- sharing patterns, workflows and best practices • Craft clear, compelling data stories and communicate recommendations across R&D and the broader company • Contribute to and shape core RAD foundations, improving how the team operates
Benefits
• We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! • Competitive salary and equity in a fast-growing start-up • Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated. • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen • Regular compensation reviews - we reward great work • Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents • Open vacation policy and flexible holidays so you can take time off when you need it • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done • Policies • Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. • We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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