Binance - Technical Support Engineer (Blockchain & Backend Development)

Remote - Latin America / US / Mexico, Mexico City / Southern Europe / Europe / Ireland, Dublin - Latin America *2mo ago

Remote Principal LATAM Cryptocurrency Fintech Technical Support Engineer Support Engineer Technical Support Specialist Java Rust Spring Boot Python Linux

Upload My Resume

Drop here or click to browse · PDF, DOCX, DOC, RTF, TXT

Apply in One Click

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, or related field. • 5~15 years of experience in technical support, DevOps, or backend engineering for large-scale systems. • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. • Fluent in English and Mandarin, to coordinate with global stakeholders. • Background in Java backend development and microservice troubleshooting. • Experience in payment systems, fintech, or Web3 infrastructure. • Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems. • Team Growth Opportunities • Be part of a global tech team supporting millions of users. • Work at the intersection of engineering, operations, and customer experience. • Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise. • Make an impact in the fast-evolving crypto and Web3 ecosystem. • Why Binance • Candidate Privacy Notice

Responsibilities

• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. • Build dashboards and monitoring solutions to track system performance and incident trends. • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. • Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. • Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.