BeyondTrust - Sr UX Researcher
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Requirements
• 5–10 years of experience working on complex enterprise or B2B products • Proven experience driving product decisions through UX research • Strong working knowledge of enterprise software and complex administrative workflows • Password/secrets management • Credential storage, rotation, and lifecycle workflows • Experience delivering both qualitative and quantitative research • Demonstrated ability to operate at speed and deliver actionable insights • Experience influencing stakeholders and navigating strong opinions • Exposure to AI methods for expediting research • Excellent communication and storytelling skills • Strong ability to influence without authority • Comfortable working in fast-paced, evolving environments • Highly self-directed and accountable • Able to manage multiple priorities and deliver consistently • You don’t wait to be told what to research: you identify the problems that matter • You are comfortable forming and defending a point of view • You prioritize clarity and impact over perfect methodology • You know how to balance speed with quality • You can navigate strong personalities and still advocate for the user • You focus on outcomes, not just activities • Better Together • Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. • We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. • BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. • BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. • Learn more at www.beyondtrust.com.
Responsibilities
• Own UX research for BeyondTrust’s password and secrets management capabilities • Identify and prioritize high-impact problems across both administrator and end-user experiences • Deliver fast, high-quality research that keeps pace with product development • Translate insights into clear, actionable recommendations, not just findings • Influence roadmap and prioritization decisions through evidence and strong point of view • Partner closely with Product, Design, and Engineering to shape both problem definition and solution direction • Act as the primary customer advocate in product discussions, ensuring user needs are represented across multiple user types • Push back on assumptions and challenge decisions when they are not aligned with user needs • Conduct end-to-end research using a mix of methods • Synthesize qualitative and quantitative data to uncover high-impact opportunities • Build strong relationships with PMs, designers, and engineers to ensure research is trusted and used • Operate independently and manage multiple high-priority efforts without heavy support
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