Encoura - Senior Technical Support Associate

• Customer-focused with excellent communication skills • Flexible schedule availability (including weekends) • Hands on experience supporting Apple products, Windows 11, and Microsoft Office • Apple products (MacBook, MacBook Air, MacBook Pro) PCs, Windows 11, and Microsoft Office • Proven ability to meet performance goals • At least 18 years old with a high school diploma (or equivalent) • Typing speed of 25 WPM • Quiet, distraction-free workspace • Must reside in an approved state* • 30 Mbps download • 100ms ping or less • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point) • WiFi is allowed; wired connection required if WiFi becomes unstable • Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process • CLEAR™ Candidate FAQ • Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems • Stable work history preferred • Apple Certified Mac Technical certifications (e.g., ACMT) preferred • Experience in education or e-learning preferred • Degree in a technology-related field preferred • What Makes This Opportunity • 100% Remote Work from Home • Build in-demand skills using Amazon Connect and cloud-based support tools • Support a mission-driven environment serving students and educators • Our Training Approach • Receive paid training and build in-demand skills using Amazon Connect and cloud-based support tools • Ongoing coaching and support from experienced team members will help you succeed as you settle into the role. • The hourly pay rate for this position is $15.00. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, and other programs that support employee well‑being.