iSeatz - Quality Assurance Manager

• The Quality Assurance Manager reports to the Sr. Director of Quality Assurance and leads full-time and contractor team members across the globe. • Quality Assurance Manager • In this role you will enhance the overall product quality and engineering processes of our current and future booking and transaction platforms while collaborating with cross-functional leadership teams, vendors, and our customers. • Your Impact • Lead and mentor global Quality Assurance team members, fostering a culture of excellence and accountability. • Develop and implement comprehensive testing strategies, including functional, integration, stress, performance, accessibility, and compatibility testing of APIs, web, and mobile applications. • Direct backend automation efforts, ensuring comprehensive API and integration coverage using Playwright and integrating with CI/CD pipelines. • Oversee mobile automation testing for both iOS and Android platforms using tools such as XCUITest and Espresso, ensuring consistency, reliability, and device compatibility. • Collaborate effectively with Product, Project Management, Development, and Customer stakeholders in a fast-paced Agile environment. • Manage and support various test environments to ensure proper configuration and availability. • Define QA KPIs, team vision, goals, and strategy while building an automation-first mindset. • Recommend, implement, and maintain infrastructure tools and non-production environments to support uninterrupted QA testing. • Actively participate in employee engagement, performance management, and organizational initiatives. • Champion an automation-first approach by leading backend, web, and mobile test automation efforts, ensuring maintainable suites integrated with CI/CD pipelines (e.g., Playwright, Selenium, XCUITest, Jenkins). • Use data, business cases and industry knowledge to communicate with your team, peers and leadership and infuse relevant thought leadership into all planning discussions.