mural - Senior Manager, GTM Systems
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Requirements
• 6+ years in GTM Systems, Revenue Operations or Sales Operations roles in B2B SaaS • Deep hands-on experience owning Salesforce as a cross-functional platform (Sales Cloud, Marketing Cloud, CPQ, Spiff) • Clear understanding of the modern GTM stack (Clay, Outreach, Gong, Pocus, Gainsight) • Proven ability to work effectively with Sales, Marketing, Customer Success, Finance, Product and Executives • Strong understanding of quote-to-cash workflows and recurring revenue models • Comfort operating in fast-moving, high-expectation environments where tradeoffs are constant • Experience in a venture or private equity backed SaaS company • Salesforce Administrator or Developer certification a plus • Experience integrating Salesforce with ERP or billing systems (e.g. NetSuite) a plus • The base salary for this role ranges from $140,000 - $200,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. • EQUAL OPPORTUNITY • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Responsibilities
• Own Revenue Systems End to End • Serve as the owner of Salesforce and connected GTM systems, including Sales Cloud, Marketing Cloud, CPQ, Spiff, and other 3rd party integrations (Clay, Outreach, Gong, Pocus, Gainsight) • Lead the end-to-end revenue data model across lead, opportunity, quote, subscription, renewal and expansion workflows • Co-define and manage the roadmap for revenue systems, balancing new capabilities, usability and technical debt • Own the revenue data model across Salesforce and connected systems to ensure a single source of truth for ARR, pipeline and funnel metrics • Design configuration, custom objects and process automation to reduce manual work and improve data quality • Lead system integrations between Salesforce, billing platforms and financial systems for seamless data flow and accurate reconciliation • Ensure systems are reliable, scalable and trusted as the operational system of record • Enable Cross-Functional Execution • Work closely with Sales, Marketing, Customer Success, Product, Finance and Leadership to translate business needs into effective system design • Ensure systems support how teams actually work, not just how metrics are reported • Partner closely with the Senior Director of Revenue Strategy to ensure systems and data fully support decision-making needs • Metrics Consistency and Reporting • Ensure company-wide definitions for ARR, pipeline, funnel, renewals, expansion and churn are understood & integrated into revenue systems, finding opportunities for improvement and clarity • Design information architecture that provides leadership with clear visibility into performance, risk and opportunity • Partner with Deal Desk & Finance on reconciliation to billing and financial systems while maintaining operational integrity • Data Quality & Governance • Establish guardrails, controls and validation to maintain data integrity without slowing teams down • Identify and resolve root-cause issues when data or processes break • Maintain documentation of system architecture, workflows and metric definitions • Lead & Develop the Team • Lead and develop a team covering Systems Architecture, Marketing Ops & Data Engineering • Set clear ownership boundaries and expectations across analytics, systems and operations • Ensure the team delivers both day-to-day reliability and long-term stability
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