Cloudbeds - Account Manager

• Manage a high-value portfolio of hotel customers across North America, serving as their primary point of contact for everything Cloudbeds-related • Build strong, trust-based relationships with key customer stakeholders through regular touchpoints, strategic business reviews, and proactive outreach • Act as a strategic advisor — leveraging your hospitality expertise to provide tailored recommendations that help customers optimize their operations and commercial performance • Identify and drive upsell opportunities while proactively implementing churn reduction strategies to support net dollar retention goals • Manage customer escalations, collaborate cross-functionally with Support, Sales, and Product teams, and ensure customer concerns are resolved efficiently • Analyze customer data and usage trends to improve product engagement and identify opportunities for deeper adoption • Capture and communicate customer feedback and requirements to internal teams to help shape the future of the platform • What Sets You Up for Success: • Bring 3-5 years of hospitality industry experience in key operational roles such as Revenue Manager, Front Desk Manager, Operations Manager, or General Manager within hotels or hospitality properties • Demonstrate strong understanding of hotel operations, including revenue management, front desk workflows, reporting, and property management systems (PMS) • Possess experience in the North American hospitality market with strong knowledge of regional customer needs, expectations, and business practices • Deliver exceptional communication with empathy, resilience, and a genuine passion for serving customers — even in challenging situations • Demonstrate ability to learn technology platforms quickly and translate technical concepts into practical solutions for hoteliers • Manage multiple customer accounts and projects simultaneously with strong organizational skills and proactive follow-through • Self-motivated and able to thrive in a remote, fast-paced, results-driven environment • Experience with SaaS platforms or hospitality technology (PMS, RMS, channel managers, or similar tools) — either as a user or in a customer-facing tech role • Familiarity with Salesforce or similar CRM tools • Experience working with hotel groups or multi-property portfolios • Compensation: Depending on your skills and experience, you can expect your annual compensation to be between $62,000- $89,000.#LI-AM1