UpGuard - Business Analyst

• We’re looking for an Business Analyst (AI & Automation) to help drive the next stage of UpGuard’s growth. In this role, you’ll bridge the gap between business strategy and technical execution, transforming complex manual workflows into scalable, AI-powered solutions that streamline operations and unlock new efficiencies across the organisation. • You’ll work closely with the Lead of AI & Automation (A3: Automation, AI & Analytics) and collaborate across teams to identify opportunities where automation and AI can deliver measurable business impact. This is a hands-on role with the chance to influence how our internal processes evolve as we scale, ensuring our technology keeps pace with our expanding operations and strategic ambitions. • What will you do? • Operational Deep-Dives & Process Design - Conduct deep-dive sessions with cross-functional teams (Finance, Sales, CS, Legal, Security) and create detailed As-Is and To-Be process maps to identify bottlenecks and logic gaps • Technical Translation & Specification- Write highly detailed Product Requirement Documents, design test cases and define success parameters • Build automations and integrate AI powered tools: Be hands-on with creating n8n workflows, automation and as required, also be able to integrate new AI-powered tools with existing business processes • Execution & Sprint Management - Maintain a healthy, prioritized backlog of tasks and ensure the team is working on high impact tasks. Monitor daily progress against project milestones and proactively flag any risks to the timeline. • Adoption & Change Management - Create "How-To" guides for every new automation launched, drive training sessions for the teams using these new tools to ensure high adoption rates and establish a system for users to report bugs or suggest improvements post-launch • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance • Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries. • 18 weeks paid Parental Leave: Irrespective of parenting role • Personal Leave Allowance: This includes sick & carer’s leave • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance • Top-spec hardware: All team members will be provided with top-spec laptops for their role • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work • UpGuard is a Certified Great Place to Work® in the US, Australia, UK and India, establishing its position as a leading global technology employer. 99% of team members agree that UpGuard is a great place to work, apply now to find out why!