humanoid - Senior Software Serviceability Engineer
Requirements
• Experience deploying AI/ML on robots and diagnosing model or behaviour issues in the field. • Familiarity with remote-diagnostics or fleet-telemetry platforms. • Experience authoring service documentation or work instructions consumed by non-engineers. • Exposure to Design-for-Serviceability / DfMA on a hardware product line.
Responsibilities
• Own Design-for-Serviceability for software: ensure the robot’s software, firmware, and AI stack can be diagnosed, updated, and recovered in the field with minimal skill. • Collaborate with R&D to build and validate diagnostic scripts, tooling, and self-test routines that localise faults as deep as possible in the BOM. • Define and own the software diagnostic content in the Digital Shadow platform: remote diagnostics, fleet-pattern detection, and AR-guided execution. • Validate the software and AI dimension of service, repair, calibration and OTA procedures before production release. • Own firmware, bootloader, and calibration serviceability, including recovery paths for failed updates. • Support New Services Introduction (NSI) for software, and act as the single point of entry from Services into R&D for software escalations. • WE’RE LOOKING FOR: • Strong software engineering for robotics or embedded systems: ROS2, Bash, and Ubuntu/Linux, with bootloader/firmware workflows. • Proficiency in Python (and ideally C++) for diagnostics, tooling, and automation. • Hands-on experience diagnosing robots or complex electromechanical systems — you can tell whether a fault is software, firmware, calibration, or hardware. • Working understanding of sensor and actuator stacks (2D/3D LiDAR, RGB cameras, motors/actuators) from a software and diagnostic perspective. • A design-for-serviceability mindset — you think about the technician in the field, not just the happy path. • Disciplined engineering practice and version control (Git).
Benefits
• Competitive equity: stock options with meaningful upside as we scale. • 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown). • Private healthcare, including virtual and in-person care. • Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings. • Free daily breakfast, catered lunch, and snacks in-office. • Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics. • Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
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