Body & Soul Studios - Remote Operations Manager – Luxury Portrait Studio
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Requirements
• 3+ years in operations, project management, or business operations in a service, hospitality, clinic, studio, or agency environment. • Proven experience running reporting rhythms and project boards (Asana, Notion, ClickUp, or similar). • Comfortable working inside a CRM daily and enforcing correct usage. • Excellent written communication and high attention to detail in remote, async environments. • Strong organisational skills and sound judgment in a fast‑moving, execution‑focused environment. • Comfortable holding peers and senior team members to process and deadlines. • Results • Results • Leadership receives one accurate, complete scorecard every week, on time. • SOPs and onboarding materials stay current and are actually used by the team. • New hires are “Day 1 ready” with access, training, and documentation in place. • Cross‑team projects you own ship on or before the agreed dates. • Data in the CRM is clean, complete, and usable for decision‑making. • Offshore ops work (art ordering, gifts, admin, retouch coordination) runs to standard without founder or Studio Manager chasing it. • Schedule • Schedule • Full‑time, Monday–Friday. • Full overlap with UK 9–5. • Occasional flexibility for launches, projects, or key meetings outside standard hours.
Responsibilities
• Run the weekly and monthly operating cadence across marketing, sales, studio, guest experience, and production. • Maintain our ops wiki (SOPs, checklists, Looms) and keep documentation current and used. • Project‑manage cross‑functional work (CRM automations, guest welcome flows, studio‑to‑production handoffs, no‑show reduction) end‑to‑end. • Coordinate hiring stages, access, and onboarding so new team members ramp from documentation, not shoulder taps. • Own CRM usage and data hygiene in partnership with our Tech Lead. • Manage our ops assistant and offshore ops support (e.g. PH VAs, retouchers, HR admin). • Coordinate with production vendors on recurring workflows and resolve operational issues.
Benefits
• Base salary: £2,300–£2,500 per month (approx. R53,000–R60,000). • £2,300–£2,500 per month • Performance bonus: up to 15% of base annually, paid quarterly, tied to system health (scorecard accuracy, SOP completion, onboarding and throughput). • up to 15% of base annually • On‑target earnings: £2,645–£2,875 per month (approx. R61,000–R67,000). • £2,645–£2,875 per month • Remote‑first culture with clear expectations and high trust. • Direct access to founders who care about ops and will back your recommendations. • Clear, performance‑based path to increased responsibility and compensation as we scale and open new locations. • A mission‑driven team that plays to win, tells the truth, and helps each other.
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