Marqeta - Senior Director, Operations - EU / UK
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Requirements
• 15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services. • 10+ years scaling and leading large customer-facing operational organisations in high-growth environments. • Deep expertise across the payments ecosystem, including one or more of: issuer processing, program management, card networks, and BIN sponsorship models. • Operational Excellence • Strong background in process design, operational transformation, and customer journey improvement. • Demonstrated success reducing Time to Value and improving customer outcomes through structured operational programs. • Proven experience integrating teams or building unified operating models from multiple delivery organizations. • Leadership and Influence • Track record of building and developing high-performance teams, including growing leaders and managers. • Ability to influence and build trust with senior internal stakeholders and external partners, including customers and card networks. • A strategic yet hands-on leader—equally comfortable setting vision and rolling up their sleeves to drive execution. • Ways of Working • Ways of Working • Comfortable operating in a fast-moving, international, matrixed organization. • Strong communicator who can bridge the gap between technical delivery teams and commercial leadership. • High ownership mentality with a bias toward simplification, clarity, and getting things done. • Recruiter for this role • Lou Devlin - Linkedin Profile (no agencies please!) • Typical Process • Typical Process • Application Submission • Recruiter video call • Hiring manager video call • Virtual “Onsite” consisting of 4-5, 45 min calls • Presentation Round to team
Benefits
• Premium Private Medical and Dental coverage • Generous time off program with additional “Floating Holiday days” • Retirement savings program with company contribution • Equity in a publicly-traded company and an Employee Stock Purchase Program • Monthly stipend to support our remote work model • Annual development stipend to support our people's growth and development • Family-forming benefits and up to 20 weeks of Parental Leave • Wellbeing programs i.e. Modern Health, HealthKick and much more… • Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. • Marqeta’s Values • Marqeta’s Values • – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do. • – Solve for the Customer: • – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish. • – Do What's Right: • – Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes. • – Simplify and Innovate: • – Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team. • – Win as a Team: • – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right. • – Make it Count: • Equal Employment Opportunity, Accommodations and Privacy
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