lynk - Global Ground Station Site Manager - Mission Operations
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Requirements
• 10+ years delivering complex telecom, satellite ground segment, teleport, SATCOM, network infrastructure, or similar operational infrastructure programs. • Experience managing multi-site deployment programs involving vendors, engineering teams, operations teams, schedules, budgets, logistics, and operational readiness. • Strong vendor, contract, SLA, and partner management experience, with a track record of driving accountability across external and internal teams. • Working knowledge of satellite ground systems, teleports, RF systems, networking, power/HVAC, site infrastructure, and operational support models. • Familiarity with licensing, permitting, spectrum coordination, civil works, and the regulatory environment for satellite communications. • Comfortable with budgets, schedules, procurement coordination, logistics, executive reporting, and periodic global travel. • Strong communication skills with the ability to translate technical, operational, vendor, and schedule risks into clear decision-ready updates. • Demonstrated ability to bring structure to ambiguous environments and drive execution across teams that do not directly report to the role. • PMP or similar project/program management certification. • Prior hands-on teleport, ground station, antenna, satellite gateway, or SATCOM infrastructure deployment experience. • Experience with GSaaS providers, teleport operators, satellite operators, telecom operators, or managed network service providers. • Experience establishing site acceptance criteria, readiness reviews, operational handover processes, vendor scorecards, or SLA performance management. • Familiarity with ITSM, change management, incident management, problem review boards, or operational readiness governance. • To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines. • Learn about ITAR here. https://www.pmddtc.state.gov/ddtc_public?id=ddtc_kb_article_page&sys_id=24d528fddbfc930044f9ff621f961987 • Washington, DC area.
Responsibilities
• Drive ground station site selection activities with cross-functional teams, balancing link needs, latency, resilience, cost, backhaul, regulatory constraints, operational supportability, and deployment schedule. • Coordinate permitting, licensing, spectrum, civil works, and EHS activities with legal, compliance, engineering, vendors, and site partners. • Negotiate and manage teleport, vendor, and GSaaS contracts and SLAs aligned to availability, latency, support windows, spares, escalation paths, and response times. • Own deployment plans, including budget, schedule, logistics, procurement coordination, shipping, build planning, integration readiness, antenna installation coordination, and site acceptance. • Establish standardized operating procedures, acceptance criteria, readiness gates, operational handover packages, runbooks, spare/maintenance plans, and support models. • Establish a vendor performance framework, deployment risk register, and reporting cadence covering milestones, blockers, mitigations, readiness status, and operational performance. • Coordinate cross-functional evaluation of next-generation hardware, GSaaS capabilities, teleport options, and alternative site designs to improve cost, resiliency, throughput, and operational supportability. • Partner with Ground Station Systems Engineering and Ground Systems Software to define required site telemetry, alarms, control points, interface requirements, and operational visibility needed for high-quality Mission Operations support. • Support transition of new or upgraded ground station capabilities into Mission Operations, ensuring MOC personnel understand site capabilities, limitations, escalation paths, and first-level response procedures. • Deliver new ground station sites or GSaaS capabilities into service with documented acceptance, clear ownership, and operational handover. • Execute or support GSaaS and teleport partner agreements with measurable SLA expectations, escalation paths, and performance reporting. • Establish a standardized deployment kit/BOM and repeatable “site in a box” process that reduces deployment variability and improves schedule predictability. • Develop a vendor performance scorecard and regular review process to track service quality, address issues, and ensure vendors consistently deliver contracted availability. • Publish or contribute to an integrated Ground Station CONOPS and playbook for transitioning services to new sites and adding new capacity to the network. • Train or coordinate training for Mission Operations Center personnel on first-level response to ground station issues, escalation paths, and site-specific operational constraints.
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