Binance - Technical Support Engineer (Blockchain & Backend Development)
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Requirements
• Bachelor’s degree in Computer Science, Software Engineering, or related field. • 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems. • Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms. • Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management. • Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus. • Hands-on experience with Linux, Kubernetes, and CI/CD pipelines. • Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting. • Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus. • Fluent in English and Mandarin, to coordinate with global stakeholders. • Background in Java backend development and microservice troubleshooting. • Experience in payment systems, fintech, or Web3 infrastructure. • Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems. • Team Growth Opportunities • Be part of a global tech team supporting millions of users. • Work at the intersection of engineering, operations, and customer experience. • Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise. • Make an impact in the fast-evolving crypto and Web3 ecosystem.
Responsibilities
• Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed. • Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues. • Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes. • Build dashboards and monitoring solutions to track system performance and incident trends. • Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices. • Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base. • Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems. • Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
Benefits
• Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
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