megaport - Account Manager, Compute
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Requirements
• Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates. • Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished. • Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure. • Adaptable: You thrive in fast-paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor. • A background in Customer Success, Account Management, or Sales Support is a major advantage. • Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly. • Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms. • Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).
Responsibilities
• Commercial & AccountSupport: • Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving. • Account Growth: • Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer’s infrastructure. • Operational Coordination: • Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution. • Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion. • Billing & Account Maintenance: • Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments. • Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity. • Team Collaboration & Growth; • The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey. • Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently. • Technical Mastery: Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.
Benefits
• Flexible working environments with the ability to do your job from anywhere • Birthday Leave • Generous study and training allowance + 5 days paid study leave • Creative, fun, and contemporary workspaces • Motivated team of industry experts and new talent • Celebrated success with ‘Legend’ and ‘Kudos’ Awards • Health and wellness program • Opportunities for career growth and potential for global intra-company transfers for interested candidates • If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected] • NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". • All applications will be treated in confidence. • Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
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