Airwallex - Senior Technical Account Manager
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Requirements
• Bachelor’s degree in a STEM discipline, with strong academic achievements • At least 5 years experience working in an engineering, technical support, or technical account manager role • Comfortable managing multiple and changing priorities and meeting deadlines in an entrepreneurial environment • Ability to approach customer and sales team requests in a proactive and consultative manner; listen and understand user requests and needs and effectively deliver • Thorough understanding of the software development lifecycle and API architecture • Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers • Knowledge of the payments domain / financial services will be advantageous • Experience working with data. You can analyze transaction patterns and use these insights to drive improvements and optimizations • Strong organizational skills and self-starting mindset • Experience integrating RESTful APIs into web applications • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity
Responsibilities
• Be the primary technical owner dedicated to a group of Airwallex strategic enterprise clients • Deliver an elevated services and technical support experience to your client portfolios • Build trusted relationships with your clients by becoming a subject matter expert on their business • Work with account managers from commercial team to explore optimization and upsell opportunities • Be directly accountable for analysing and improving their support experience and providing contextual insight regarding client’s experience with Airwallex products • Serve as an escalation point to provide break-fix support and for ad-hoc technical questions from the clients • Support the Quarterly Business Review (QBR) sessions held with the clients, especially on Airwallex product roadmap updates and technical support / performance metrics walkthroughs
Benefits
• Please include the currency • What is your notice period? • Do you have any relatives currently working for Airwallex? • Relatives include spouse/civil partner, non-married partner, parents, siblings, and/or children • If Yes, please state their name here • Where did you find this job posting? • AI Policy for the Application process • At Airwallex, we recognize the benefits AI brings to professional environments, and welcome its use after you join our team. However, for this application and for any future interviews with our team, we ask that you do not use any AI tools. This helps us get a true sense of who you are and how you express yourself in your own words. Please indicate your understanding and agreement with this approach by selecting ‘Yes’ below. • Please indicate “Yes” if you have read and agree to this policy. • Recruiting Privacy Policy • Submit Application
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