New Era Technology - Director, Enterprise IT Support

• Bachelor’s degree in Information Technology, Business, or a related field required. Advanced degree (MBA or equivalent) preferred. • 5+ years leading IT operations, infrastructure, or support teams • Proven experience managing leaders or senior technical staff in a matrixed environment • Experience operating or improving a tiered IT support model (Tier 0–Tier 2) • Exposure to multi-domain IT environments: infrastructure, security, endpoint, and applications • Experience with ITSM platforms and vendor performance management • Experience managing operational budgets and performance metrics • Fluent in English required. Additional languages beneficial for global coordination. • Strong people leadership and team-building capabilities with a demonstrated track record • Ability to operate effectively in a matrixed, cross-functional IT organization • Broad working knowledge of enterprise IT domains; deep subject matter expertise not required • Ability to translate strategy into operational execution • Strong communication skills with both technical and business stakeholders • PHYSICAL DEMANDS: • PHYSICAL DEMANDS: • Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. • Ability to communicate effectively verbally and in writing. • Ability to see and read computer screens and printed documents, including prolonged periods at a screen. • Ability to travel to meet with clients or attend industry events. • WORK ENVIRONMENT: • WORK ENVIRONMENT: • Remote. If based near a New Era Technology office (FL, IN, NY, MA, or PA) then Hybrid may be an option. Travel to New Era Technology offices and client sites as needed. Regular interaction with cross-functional teams and vendor partners across multiple time zones. • EXPECTED HOURS OF WORK: • Monday – Friday, 8am – 5pm Eastern Time. Required hours may vary based on business needs, incident response, and global coordination obligations. • TRAVEL: • SALARY: $125,000 - $150,000 depending upon experience. • New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). • View our Privacy Policy herehttps://www.neweratech.com/us/privacy-policy/ • We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain [email protected]. If you suspect fraudulent activity, please contact us immediately [email protected]. • New Era Technology is a global technology solutions provider, offering end-to-end services including cloud deployment, professional services, managed services, and cybersecurity solutions to over 20,000 customers worldwide.