protege - Forward Deployed Engineer, Healthcare
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Requirements
• Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role. • Ability to own customer engagements from scoping through delivery and support. • Strong technical execution across custom solutions, integrations, data transformations, and/or applications. • Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations. • Strong customer-facing communication and ability to build trust with technical stakeholders. • Ability to bridge customer needs with product and platform capabilities. • High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments. • Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly. • Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.Protege's Values • Pass the Loved Ones' Test • We act with integrity and do the right thing - especially when it's hard and no one is watching. • Always Find a Way • We are resourceful, resilient builders who solve hard problems and push through obstacles. • Go Fast and Grow Fast • Velocity matters. We move with urgency, learn quickly, and continuously improve as individuals and as a company. • Practice Kindness and Candor • We communicate directly and respectfully, building trust through honest feedback and genuine care for one another. • Deliver Together • We win as one team. Collaboration, accountability, and shared ownership drive our success. • Own the Outcome. Hone the Craft. • We take pride in our work, sweat the details, and continuously raise the bar for excellence.
Responsibilities
• Own healthcare customer engagements end-to-end • Lead customer-facing technical work from initial scoping through implementation, delivery, and post-delivery support. • Become the primary technical partner for assigned healthcare customers. • Build trusted relationships with customer engineering and technical teams. • Manage multiple concurrent healthcare engagements while maintaining delivery quality and customer confidence. • Build custom solutions for complex customer needs • Develop and deploy integrations, data transformations, and applications that solve customer-specific challenges. • Navigate customer technical environments and adapt Protege’s platform capabilities to real-world deployment constraints. • Translate ambiguous customer needs into clear technical plans, delivery milestones, and practical implementation paths. • Bridge customer needs with product and platform capabilities • Identify where customer-specific work points to repeatable product opportunities. • Surface actionable product feedback based on implementation patterns, customer pain points, and delivery blockers. • Partner with product and engineering to turn bespoke solutions into reusable platform capabilities where appropriate. • Operate with strong healthcare data judgment • Handle healthcare data environments with appropriate care, including PHI and regulatory considerations. • Make sound technical decisions in complex, regulated settings. • Communicate clearly with customers and internal teams about tradeoffs, risks, dependencies, and implementation choices. • Create reusable delivery leverage • Contribute playbooks, tooling, templates, and best practices that improve future healthcare deal execution. • Document repeatable patterns and lessons from customer engagements. • Help Protege move faster over time by turning one-off implementation work into reusable delivery assets. • WHAT SUCCESS LOOKS LIKE • 30 days: Support an active deal • The FDE has built context on Protege’s healthcare customer motion, platform capabilities, common implementation needs, and regulated data considerations. They are supporting an active customer engagement with guidance. • 60 days: Lead a solo engagement • The FDE is independently leading a scoped customer engagement or technical workstream, building trust with customer technical teams, and delivering against customer requirements and timelines. • 90 days: Own multiple concurrent engagements • The FDE is independently managing multiple healthcare customer engagements, contributing reusable playbooks or tooling, and surfacing product feedback that helps convert bespoke implementation patterns into scalable capabilities.
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