Product Manager, Agent Development
In OfficeSeniorNAHealth InsuranceInsuranceProduct ManagerSenior Product ManagerAdvisorCustomer EngagementReactTypeScriptGoMBA
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Requirements
- Prepare and present demonstrations of Sierra’s agent.
- Address and overcome technical challenges in the business process by working with technical counterparts.
- Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
- Become trusted advisors and drive strategic technical strategies for our customers.
- Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare.
- Example projects
- These are examples of projects our healthcare team has worked on:
- Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem.
- Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?"
- Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location
- Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics
- Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates
- Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility.
- Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions
- 5-7+ years experience in product development of highly technical products.
- Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
- Experience crafting and tailoring a message for potential customers, including executives.
- Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
- Degree in a technical or related field, or equivalent professional experience.
- Genuine interest in healthcare and improving patient/member experiences
- Experience in healthcare technology, health IT or working with healthcare organizations
- Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy)
- AI-related experience (experience with product development for AI agents a plus).
- Some coding experience with React, Typescript, and Go.
Responsibilities
- Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands.
- Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers.
- Engage with customers: In the role, you will engage with all levels of our customers’ businesses:
Benefits
- $170K – $350K • Offers Equity
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- Sierra believes working alongside one another as a team is an important part of building great products and a great culture. We are primarily an in-person company based in San Francisco. Does that work for you?
- Yes, and I currently live in the SF Bay Area.
- Yes, and while I do not currently live in the SF Bay Area, I am open to relocation.
- No or Other. Please add more details in the "Anything else" section below.
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