clipboard - IT Operations Specialist
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 1-3 years of experience in IT support, system administration, or helpdesk roles in a fast-paced environment • Hands-on experience with SSO, IAM, and access management workflows • Familiarity with email systems, DNS, domain management, and basic security • Experience supporting team members and resolving technical issues in a remote-first environment • We’re also looking for someone who will • Take ownership of IT support and internal systems • Be curious and persistent when diagnosing and resolving requests in the long term • Move quickly and communicate clearly while supporting employees • Have a solid technical foundation around identity and access management • This role might be a good fit if you are • Excited by developing and scaling the IT function • Self-motivated and driven to learn • Looking to grow your skills through direct experience leading the IT function • For this role, we require you to work 9 to 5 in PST (UTC-8).
Responsibilities
• Support team members by troubleshooting and resolving software, access, and security requests. • Proactively identify and action opportunities to improve security, reliability, and operational efficiency across internal systems and access management. • Manage user accounts, access levels, and permissions across our systems, ensuring everyone has the right level of access. • Respond to IT support requests quickly and effectively, prioritizing requests based on urgency and impact. • Maintain and improve internal IT processes, documentation, and workflows to increase operational efficiency. • Work with our People team on onboarding and offboarding through improving or creating account provisioning automations. • Act as a point of contact for vendors and platforms.
Benefits
• Support team members by troubleshooting software requests. • Troubleshoot access issues for users requesting account changes/creation. • Manage user accounts and permissions across systems to ensure appropriate access levels. • Respond quickly and effectively to IT support requests, prioritizing based on urgency and impact. • Maintain internal IT processes, documentation, workflows to increase operational efficiency.
No credit card. Takes 10 seconds.