hook - Associate Account Manager
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Responsibilities
• Support the management of customer accounts, helping to drive retention and identify growth opportunities • Assist in building and executing customer success plans, including tracking progress and coordinating actions • Develop a strong understanding of Hook’s platform and support customers with onboarding, adoption, and best practices • Prepare for and contribute to customer meetings, including check ins, reviews, and renewal conversations • Build relationships with day to day customer stakeholders and begin developing confidence engaging with more senior contacts • Partner with internal teams including Product, Engineering, and Sales to ensure customer needs are met • Track customer performance and usage data to help identify risks and opportunities • Contribute to improving processes, playbooks, and how we deliver customer success at scale
Benefits
• 🏖️ 27 days holiday (option to buy and sell holiday) + bank holidays • 📈 Generous stock options • 🏥 Private health insurance so you can get the best care you need • 🧘 Flexible monthly wellness allowance that you can use monthly on things like gyms, yoga, mental health & healthy food • 📚 Annual learning & development budget for every employee • 🏢 Flexible working - we’ll all come together three days a week but otherwise you can work from home or come into our awesome office in Liverpool Street • 💻 The best equipment for everyone to work with • Our founder and team are incredibly passionate about creating a company culture that is diverse, inclusive, productive and enjoyable for all our colleagues. As part of a growing start-up team, we expect a lot from you and will work hard to make sure you have everything you need to be at your best.
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