ShipBob, Inc. - Senior Transportation Specialist
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Requirements
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; equivalent experience considered. • 3–5 years of experience in transportation, carrier operations, or supply chain execution with hands-on ownership of final mile or freight coordination. • Solid working knowledge of carrier operations — pickup execution, service failure patterns, and carrier accountability practices. • Strong organizational skills with the ability to manage multiple carrier relationships and competing priorities simultaneously. • Proficiency in Microsoft Excel and familiarity with BI or reporting tools; Power BI and TMS/LMS experience a plus. • Clear communicator — comfortable coordinating with carriers, escalating to leadership, and updating merchant-facing teams on operational status. • Proactive and solutions-oriented — you identify issues early, follow through on resolution, and bring structure to fast-moving operational situations. • Autofill with MyGreenhouse
Responsibilities
• Carrier Execution • You will support and monitor carrier execution across assigned sites, ensuring established processes are followed and service risks are addressed promptly. • Monitor on time carrier pickups across assigned sites and CPTs using ToolBob. Initiate follow-up via Teams or COPS tickets when data is missing or pickups are at risk. • Review dock volume against booked carrier capacity and coordinate with carriers or the Carrier Manager when additional capacity is required. • Maintain accuracy of carrier pickup schedules, updating pickup times and equipment types to support forecast planning and execution. • Support misdelivered gaylord investigations by capturing required details and escalating through the appropriate operational channels. • Manage the Carriers@ inbox within assigned scope; monitor COPS and SCO IPS tickets, ensuring timely acknowledgment, resolution, and updates for complex issues. • Respond to urgent carrier inquiries in line with established SLAs and escalation guidance. • Final Mile Operations • You will support reliable final mile execution by coordinating schedules, resolving exceptions, and supporting merchant escalations. • Maintain and monitor final mile carrier pickup schedules for assigned fulfillment sites, ensuring accuracy and communicating changes to relevant stakeholders. • Coordinate ad hoc pickup requests and capacity exceptions directly with carriers to maintain coverage outside of standard schedules. • Serve as a senior point of contact for merchant escalations related to final mile delivery issues, driving investigation and resolution with carriers while keeping Merchant Success informed. • Process final mile POD requests on behalf of merchants, ensuring timely follow-up and completion. • Freight Coordination • You will provide execution support for routine freight movement and documentation as needed. • Support LTL and FTL shipment execution, including appointment scheduling, documentation coordination, and merchant specific compliance requirements. • Assist with dedicated freight routing coordination as needed, partnering with the Carrier Manager and fulfillment center teams to support route execution. • Work with Merchant Success and fulfillment center operations to resolve documentation gaps and booking exceptions. • Forecasting & Reporting • You will contribute to forecast accuracy and operational visibility through structured reporting and monitoring. • Distribute weekly carrier forecasts in accordance with the approved carrier list and forecast SOP. • Monitor forecast accuracy using S&OP Power BI; flag material variances for review with the Carrier Manager. • Compile and submit daily operational reporting inputs, including DBR contributions and end-of-day tracking or exception summaries. • Configure carrier pickup holidays at the start of each month to maintain schedule and forecast accuracy. • Performance & Quality • You will help maintain service quality through trend monitoring, escalation, and SOP support. • Monitor carrier performance trends within assigned scope and escalate recurring service issues or regional anomalies to the Carrier Manager. • Action execution level quality items assigned by the carrier quality team and ensure timely closure within the region. • Support the development and ongoing maintenance of transportation SOPs and operational documentation.
Benefits
• Health and Wellness Benefits Stipend • WFH Phone/Internet Stipend • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob) • We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. • Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you. • Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/). • ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago. • At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers. • We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.
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