Istari Digital - Technical Program Manager
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Requirements
• Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives • Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements • Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed • Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives • Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders • Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early • Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization • 3+ years of experience in technical program or project management in a software or platform environment • Experience owning or coordinating incident intake, triage, and response workflows, post-incident reviews, and on-call process documentation • Strong cross-organizational communication and influence skills — with proven experience driving process change and establishing programs, ceremonies, and operational workflows from the ground up • Strong experience with Jira and GSuite required; experience administering and restructuring a Jira instance for engineering teams strongly preferred • Must be a US citizen living within the United States
Responsibilities
• Serve as the connective tissue across engineering, product, and customer success teams: driving clarity, alignment, and accountability on cross-functional programs and initiatives • Lead incident response coordination for production and platform issues — managing communication across teams during active incidents, driving post-incident reviews, and translating learnings into durable process and runbook improvements • Define, document, and continuously mature on-call processes and support escalation workflows; ensure on-call responsibilities are clearly owned, well-documented, and consistently followed • Provide regular, clear status reporting to engineering leadership and business stakeholders — translating technical detail into actionable executive narratives • Identify and manage cross-team dependencies and sequencing risks; maintain a clear picture of program health and communicate it proactively to all relevant stakeholders • Partner with engineering leads to define operational KPIs and OKRs; use metrics to drive decision-making and surface risks early • Drive continuous improvement of SDLC practices, delivery tooling, and operational processes across the organization
Benefits
• We offer highly competitive benefits, including: • Health and Family • Medical/Dental/Vision • Employee Premiums are 100% Company Paid • Life Insurance • Flexible Work Hours • Unlimited Paid Time Off (PTO) with federal government holidays • Company Stock Options • Home Office Setup Budget • Reimbursement for approved trainings and subscriptions • Conferences (travel, lodging, and fees) • Note - some benefits are not available to interns or contractors. • Thank you for your interest in Istari. Expect to hear back from us soon with next steps.