sewer-ai - Forward Deployed Engineer Manager

• You have 5+ years as a Forward Deployed Engineer or in a similar hands-on, customer-facing technical role, such as Professional Services, Solutions, Implementation or Field Engineering. • You have 2+ years managing people or leading a technical team. • Your technical foundation is strong. You can read the code, query the data and find the bug yourself. • You've shipped real customer integrations and migrations: APIs, enterprise systems, messy legacy data. • You're excellent with customers. You build trust quickly, communicate proactively, and stay calm and credible when a project is going sideways. • You've worked with customers who aren't technically sophisticated, and you adjust how you communicate without talking down to anyone. • You can tell a customer or an AE "no" or "not yet" and keep the relationship intact. • You want to stay hands-on, and you take the hardest problems yourself rather than delegating them. • You see patterns. A third request for the same custom work is your cue to build a reusable solution. • You manage scope well: clear timelines, early risk calls and honest status updates. • You like mentoring and are rewarded by other people's success. • You're comfortable with startup pace, unclear ownership and processes you'll write yourself. • Scripting in Python, JavaScript or Bash • Strong SQL and relational database fundamentals • ETL workflows and large-scale data migrations • REST APIs, JSON, webhooks and system integrations • AWS (S3, Lambda, IAM) • Troubleshooting across databases, APIs, files and UI • Day-to-day use of AI coding tools • NASSCO standards (PACP/MACP/LACP) and sewer inspection data • GIS and spatial data: ArcGIS, ArcGIS REST services • CMMS and asset management systems: Cityworks, Cartegraph/OpenGov, Lucity, VUEWorks • Inspection platforms: WinCan, ITpipes • Workflow orchestration (Temporal or similar) and integration platforms (Zapier, Celigo) • Media and large-file ingestion pipelines, SFTP and file-based exchange • Municipal utility, public sector or infrastructure customers • Building delivery playbooks, estimation models or services catalogs from scratch