Iterable - Senior Product Manager, User Data Platform
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Requirements
• You’ve worked on a core user-data or messaging platform where profiles, events, and identity resolution were central concepts. • core user-data or messaging platform • You’ve shipped guardrails or cost controls for shared infrastructure (rate limits, query limits, SLOs, or similar). • guardrails or cost controls • You’ve been part of a major search / storage modernization (e.g., ES migrations, index redesigns, or retention changes). • search / storage modernization • Background in computer science, data engineering, or a related field that lets you go deep with engineering when needed. • computer science, data engineering, or a related field
Responsibilities
• Own the end-to-end user data platform charter: define how user and event data moves from APIs and pipelines into storage, through schema and lifecycle management, and out through query surfaces used by sends, journeys, and AI features—staying focused on core user data infrastructure, not analytics UI or external integrations. • Own the end-to-end user data platform charter • Make ingestion and identity reliable at scale: evolve ingestion APIs and pipelines with clear SLOs, prioritization, and fair-usage limits, and drive a clear identity model so we can safely move users from anonymous to known without duplicates or data loss. • Make ingestion and identity reliable at scale • Modernize storage, schemas, and guardrails: lead ES8 and user-store roadmaps, retention and cost work, and turn schema management into a first-class product (field removal, usage heatmaps, structural guardrails) so customers can keep only the data that matters. • Modernize storage, schemas, and guardrails • Enable Nova and product teams with better data: partner with AI/ML and application teams to define what “AI-ready” means, evolve a centralized query layer with guardrails, and own platform metrics (SLOs, incidents, ES cost, schema health, query coverage) that show the impact of your roadmap. • Enable Nova and product teams with better data • Work at the heart of Iterable’s data plane—where decisions about ingestion, storage, schema, and queries shape everything built on top of it. • data plane • Make concrete tradeoffs between flexibility and guardrails: when to allow arbitrary payloads vs. when to insist on structure, how much history to keep online, and which queries are too risky to run. • Partner closely with senior engineering leaders on long-horizon decisions about search/index strategy, user stores, SLOs, and cost posture. • Spend time with customers’ data and engineering teams to understand how they actually model users and events today—and reflect that reality in a cleaner, more powerful user data platform. • We are looking for people who have: • 5+ years of product management experience in B2B SaaS, focused on backend, platform, or data infrastructure products. • 5+ years of product management experience • backend, platform, or data infrastructure products • Hands-on experience with user and event data systems—for example: ingestion pipelines, identity/alias models, event stores, or large search/document databases (e.g., Elasticsearch). • user and event data systems • Strong instincts around APIs and schemas: you’re comfortable reading JSON payloads, thinking through nesting vs. flattening, and managing breaking changes over time. • APIs and schemas • Familiarity with distributed systems and data infra (Kafka/Pulsar, Redis, relational or NoSQL stores, or search engines) and the tradeoffs around performance, reliability, and cost. • distributed systems and data infra • Experience collaborating with AI/ML or data science teams on the data side—feature availability, data quality, semantics—enough to know what really blocks good models and agent behavior. • AI/ML or data science • Strong analytical skills (including SQL) and a habit of using data to drive prioritization and validate impact. • Clear, direct communication; you can explain a data or infra decision to both senior engineers and non-technical stakeholders without jargon for its own sake.
Benefits
• Paid parental leave • Competitive salaries, meaningful equity, & 401(k) plan • Medical, dental, vision, & life insurance • Balance Days (additional paid holidays) • Fertility & Adoption Assistance • Paid Sabbatical • Monthly Employee Wellness allowance • Monthly Professional Development allowance • Pre-tax commuter benefits • Complete laptop workstation • The US base salary range for this position at the start of employment is $138,500 - $213,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. • Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. • Recruitment Disclaimer: • Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. • Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable. • You may see all job vacancies on our official Iterable channels: • Official Iterable website, Careers page: https://iterable.com/careers/ • Official LinkedIn Jobs page: https://www.linkedin.com/company/iterable/jobs/ • Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at [email protected] upon receiving a suspicious job offer. • [email protected] • Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors.Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
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