Keeper Security - Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)
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Requirements
• 1+ years of experience in a customer service or support role or equivalent training and certifications • Hands-on proficiency in Microsoft Office Suite and GSuite • Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems. • Must have strong typing skills - i.e. 40+ wpm • Must be polite, organized, punctual and detail oriented • Empathetic and patient with a customer first mindset • Excellent communication skills, both verbal and written • Proven experience succeeding in a high volume work environment with the ability to multitask • Ability to manage time effectively while working independently • Act as a self-motivated, curious learner and a team player • Preferred • Bilingual (English/Spanish or Italian, Dutch, French) is a plus • Prior experience in software support • 2+ years of experience working in call center environment is preferred • Ability and desire to work a flexible schedule • Bachelor's Degree preferred
Responsibilities
• Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner • Recognize, document, and alert management of trends in customer calls, chats or emails • Proactively identify product improvements, identify and reproduce bugs, report and escalate to management • Maintain quality in a fast-paced environment • Ability to uphold company policy and procedures • Maintain confidential data and and customer information • Follow outlined procedures as they pertain to support team guidelines • Ability and drive to perform other core role functions as assigned by management
Benefits
• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses
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