Power Digital - MLR Operations/Marketing Lead (Pharmaceuticals)
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Requirements
• 7+ years in pharmaceutical or healthcare promotional operations, with prior experience standing up or scaling an MLR or promotional review function • Deep Veeva Vault PromoMats expertise at the admin level (configuration, workflows, claims library design, modular content) • People leadership experience, including managing or mentoring direct reports and/or offshore teams • Strong command of FDA OPDP guidance and 21 CFR 202, including fair balance, ISI placement, branded vs. unbranded vs. disease-awareness rules, and 2253 filing • Proven track record in compressing review cycle times and increasing content throughput at scale • Comfortable leading process conversations directly with client medical, legal, and regulatory leadership • Bonus: Veeva PromoMats certification, agency-side pharma experience, or experience building offshore or managed-services delivery models • Key Performance Indicators (KPIs) • Team throughput: meets or exceeds quarterly volume target for assets and variants processed • Average MLR review cycle time reduced or held at/below the division benchmark • First-pass approval rate of 80%+ across the team’s submissions • On-time submission rate: 95%+ of assets submitted to client review on schedule • Team retention of 90%+ with 100% accuracy on 2253 filings and regulatory packaging • Most Important Things (MITs) • Stand up the MLR operations function — methodology, Veeva PromoMats environment, and modular content library — as a repeatable, scalable system. • Build and lead the operations team, including hiring and onboarding offshore execution and establishing the US-lead / offshore-executor model. • Establish the connective workflow between Power Digital’s creative and media teams and client reviewers so compliance is addressed before assets enter review. • Own senior-level review-process alignment with client medical, legal, and regulatory stakeholders to protect launch timelines. • Define and report on throughput and cycle-time metrics that prove MLR operations as a competitive advantage.
Responsibilities
• Function Leadership: You stand up, document, and continuously improve Power Digital’s MLR operations methodology, setting the standards and workflows that govern how regulated content moves through review. • Team Leadership & Coaching: You build, lead, and develop a small operations team, including offshore executors, balancing capacity against demand and coaching for quality, speed, and compliance accuracy. • Veeva PromoMats Ownership: You own the Veeva Vault PromoMats environment — claims library architecture, modular content strategy, reference stewardship, 2253 submission packaging, and integration with creative and media workflows. • Client & Stakeholder Leadership: You serve as the senior operational partner to clients’ medical, legal, and regulatory teams, leading review-process alignment and protecting launch timelines across the portfolio. • Employ AI technologies to enhance and optimize business processes. • Utilize and leverage Power Digital’s Nova ecosystem as it relates to your department. • Other applicable or related duties as assigned.
Benefits
• Base salary + commission opportunities • Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium • 401(k) plan - 4% employer contribution matching • Unlimited Time Off available on day one • Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors • Fully flex work environment: full-remote, in-office, or hybrid • A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck • Employee Assistance Program (EAP) • 12 observed United States national holidays + 2 mental health recharge days per year • Unlimited opportunities for growth & leadership within a rapidly growing firm • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s) • Quarterly awards including prize money and recognition for outstanding performance • Opportunities to be involved in company DEI initiatives
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