Cymulate - Technical Account Manager

• Own the post-sales technical relationship for a portfolio of strategic EMEA accounts — from onboarding through expansion and renewal • Lead security validation workshops and programme reviews, translating platform findings into prioritised, evidence-based risk reduction roadmaps for security leadership • Help customers move from point-in-time assessments to continuous control validation — shifting their security posture from assumed to verified • Act as the primary escalation point for complex technical issues — platform integrations, SIEM/SOAR/EDR connectors, API customisations, and environment-specific configurations • Partner with Sales and SE to identify expansion signals, co-develop commercial strategies, and support upsell and cross-sell motions • Produce customer-facing strategic outputs: control effectiveness reviews, exposure validation reports, program maturity assessments, and board-ready risk narratives • Deliver platform demonstrations and technical enablement sessions at all levels — from SOC analysts to CISOs • Act as the voice of the customer internally — feeding product, engineering, and GTM teams with structured intelligence from the field • Mentor and contribute to the growth of the broader CS team; model what great looks like • Security validation and risk reduction mindset — you think in terms of control effectiveness, attack surface reality, and measurable risk reduction; you help customers understand not just what is exposed, but what it means and what to do about it • Security validation and risk reduction mindset — • Deep technical range — comfortable working across network and endpoint security architecture, SIEM/SOAR/EDR integrations, cloud environments (AWS, Azure, GCP), scripting and API usage (Python, REST), and enterprise identity/AD environments • Deep technical range — • Strategic client presence — proven experience engaging C-suite and senior security leadership; you are credible, concise, and commercially aware in high-stakes conversations. Being able to confidently answer questions like “What does this report mean to my business? How can I demonstrate value to the board?” • Strategic client presence — • Customer success instinct — you measure your success by customer outcomes: retention, expansion, advocacy, and programme maturity — not ticket closure rate. You will be the customer advocate within the Cymulate family. • Customer success instinct — • Enterprise-grade communication — written and verbal; you can produce a board-ready risk narrative and a detailed technical integration guide with equal quality • Enterprise-grade communication — • EMEA experience — comfortable operating across multiple geographies, cultures, and enterprise buying environments